eBay Members Crying Out for Better Security

It has been more than a month since Rob Chesnut, eBay's Senior Vice President of Global Trust & Safety, announced to the eBay community that new fraud prevention initiatives were implemented on eBay's platforms. However, this blog has mentioned many times since Chesnut made his announcement that we have not seen any signs of the new initiatives. Nothing proactive has occurred, eBay member accounts are still being hijacked and fraudulent listings continue to appear on eBay's platforms 24/7/365.

However, there is a simple solution to instill member confidence in eBay, and that is for eBay to require all of its members to use the PayPal key fob that was rolled out onto PayPal's platform in March. Called the "PayPal Security Key", PayPal gives it free of charge to all users that have business accounts and charges $5 to users that have premiere or personal accounts. The "PayPal Security Key" can also be used on eBay, and eBay gave the "PayPal Security Key" to eBay PowerSellers at a certain level for free.

Although the "PayPal Security Key" does not stop fraud, by using it, members have some comfort knowing that they have added an additional layer of security to both their PayPal and eBay accounts. PayPal spokesperson Sara Bettencourt told CNET News.com in January that "If a fraudulent party somehow got hold of a person's username and password, they still wouldn't be able to get into the account because they don't have the six-digit code."

Just as eBay does not want to require new members to take tutorials to learn how to protect themselves from fraud, eBay does not want to require all of its members to use the "PayPal Security Key". However, we have a few solutions to at least instill buyer and seller confidence on eBay's platforms, and an additional enhancement for PayPal to implement. Moreso, the solutions are simple because PayPal and eBay have already rolled out and implemented the "PayPal Security Key".

If an eBay/PayPal member obtains the "PayPal Security Key", the member must activate it on either PayPal or eBay and must register the unique alpha/numeric serial identification number on the back of the key. The member would then also activate the "PayPal Security Key" on the other platform. To use the key on both PayPal and eBay, the member has to log on with his user ID, password, and input the 6-digit number that is randomly generated by the "PayPal Security Key". Once the member successfully logs onto PayPal or eBay he can fully access his account. Members do not need to log into eBay and use the key if they only wish to surf eBay.

The unique alpha/numeric serial identification number on the back of the "PayPal Security Key" is solely assigned to the PayPal/eBay account for a specific person or business. Presently, only one PayPal account can be associated to one eBay account; therefore, if a member has a combination of two or more PayPal/eBay accounts, each PayPal/eBay account would require its own "PayPal Security Key".

If a "PayPal Security Key" is lost, it is of no value to anyone else because the alpha/numeric serial identification number has already been registered with PayPal/eBay and cannot be reassigned or transferred. Should the key become faulty or is lost, the "Paypal Security Key" will be disabled by PayPal/eBay once the member it is assigned to reports such to PayPal/eBay. Members who may leave their "PayPal Security Key" at home, while wanting to access their PayPal/eBay accounts from another location, and those who are waiting for a replacement "PayPal Security Key" are still be able to access their PayPal/eBay accounts, but must answer security questions of which the answers are only known to them. Hijackers are unable to gain access to any PayPal or eBay accounts that are activated with the "PayPal Security Key" because the hijackers are unable to successfully answer the security questions.

The bottom line is that hijackers cannot tamper with PayPal/eBay member accounts that have activated the "PayPal Security Key".

Click on the thumbnail images below to enlarge them for a visual illustration of the PayPal and eBay log on pages when the "PayPal Security Key" is activated.



On a side note, we would like to mention that the estimated life of the battery in the "PayPal Security Key" is approximately one to two years. The battery cannot be replaced, so a member must obtain a new key from either eBay or PayPal.

We suggest that both PayPal and eBay create an icon that will appear as follows:

PayPal

• The new icon will appear on the PayPal message sent to the seller that the buyer accessed his PayPal account by using the "PayPal Security Key" and has paid for the transaction.

• The new icon will appear in a new column on the PayPal transaction register only for transactions in which the "PayPal Security Key" was used.

By implementing this new icon in these locations, it will give the seller confidence that the buyer did indeed authorize payment for the transaction. Although thieves can copy and use the icon in spoof messages, users will be able to verify the authenticity of a payment/receipt by accessing the transaction register on their PayPal accounts.

Click on the thumbnail images below to enlarge them for a visual illustration of the proposed changes to PayPal.



eBay

• Listings that are created and uploaded onto eBay platforms where the seller has logged in to his account with the "PayPal Security Key" will display the key icon in the blue listing box and in the location where the PayPal buyer protection information is located. It will also be necessary to use the "PayPal Security Key" to upload listings through Turbo Lister and any other third-party programs.

• If an existing listing that displays the key icon is revised, the eBay member must log in to access his eBay account with the "PayPal Security Key". If the member does not log into his account with the "PayPal Security Key", he will be unable to revise the existing listing. The member also will be unable to cancel the listing by himself. The member will have to contact eBay's Live Help for Fraud group to have the listing canceled and will also be required to provide verification information to the Live Help agent. eBay will not refund the listing fee to the member, as it will be considered canceled and not TKO'd. The eBay member will be able to list items without the key, but the "PayPal Security Key" will not appear in the listing. By only allowing members to revise listings with the "PayPal Security Key" this further prevents hijackers from accessing accounts and revising genuine listings for their own illegal benefit.

• The key icon will appear for all listings that are uploaded with it in a column on the eBay search results page.

• Just as members may search for listings that have PayPal as a payment option, the key icon will be added as a search function on the left hand side of the search page.

• The key icon will be added as a search function on the Advanced Search screen.

• The key icon will appear on the My eBay Summary screen for all applicable listings sub-categorized under "All Buying" and "All Selling" that are uploaded using the "PayPal Security Key" and paid for through PayPal with the buyer's "PayPal Security Key".

• We also suggest that because PayPal is not accepted by every seller, available in every country, or available to every member, that on eBay's platforms the key should be renamed the "eBay Security Key". eBay should also add its own logo to the existing key (which only says "PayPal") or create a key solely with the eBay logo on it.

Click on the thumbnail images below to enlarge them for a visual illustration of the proposed changes to eBay.



eBay Member Confidence

• eBay members will have confidence in these specific eBay listings, as they can only be uploaded to eBay platforms by the true member that is assigned the "PayPal Security Key".

• Buyers will have more confidence that listings are genuine because they will be able to search for listings containing the "PayPal Security Key."

• Buyers will continue to have confidence when obtaining general search results. They will be able to immediately see the "PayPal Security Key" icon related to each item and know, without having to click on the listing, that the listing is genuine.

• Instilling buyer confidence in eBay listings will generate more sales and higher sales dollars for sellers that use the "PayPal Security Key," and will also increase the average selling price (ASP), final value fees and increase revenue for eBay.

• Should an eBay member be assigned and have in his possession a "PayPal Security Key" and then be NARU'd, eBay will automatically disable the key for all eBay accounts associated with that particular key until the member is again in good standing. PayPal accounts will remain unaffected. However, because eBay and PayPal are considering allowing the "PayPal Security Key" to be used for multiple accounts in the future, this safety mechanism will prevent NARU'd members from having the opportunity to log in to eBay with the key.

• The more exposure the "PayPal Security Key" icon receives through eBay marketing, promotion, and announcements, the more it will convince other members, and specifically, sellers to obtain the "PayPal Security Key" for their own use.

Site Key

There may be some eBay members that infrequently use eBay, and therefore, might find the added security by using the "PayPal Security Key" to be cumbersome or not worth the $5 investment. Therefore, we suggest that to accommodate these eBay members and to provide further security, eBay also implement a site key.

A site key is a small image, chosen by the member to "individualize" his account. Each member will select an image from a random array of 50 images, and set up a security question. Each time a member logs in to his account, after entering his user ID, he will be directed to a second screen showing a random set of images. The member must choose his preselected site key and input his password to complete the login process. If the member does not choose the correct site key, he will be allowed a second attempt. If again unsuccessful, on the third attempt he will be asked to answer the security question. If the security answer is incorrect, the account will be completely disabled for 4 hours. The member will be sent an email message addressed to his eBay registered email account notifying him of the three unsuccessful attempts to log in to his account, and that the account is disabled for 4 hours. The email will also provide instructions on how to contact Live Help for assistance to have the account reactivated, though no action will be required by the member if he did not access his account and if he can wait through the 4 hour disablement period.

• The security question choices will be out of the ordinary. For example, questions with common answers will be easy to guess at. However questions such as "What is your eldest sibling's middle name" and "Name your first employer" will be nearly impossible for a thief to answer.

• Site key images will always appear in random order, and because the member will have two attempts to select the correct image to log into eBay prior to answering the security question, hijackers will be unable to determine which image is correct through keylogger programs.

• We further suggest that eBay create a library of 3000 site key images to choose from, although it only needs to offer a member an array of 20-30 images to choose from to initially activate the site key account protection. By implementing the site key and security question precautions, a hijacker would be unsuccessful in leading a member to a fake eBay login page.

• Since we are aware that there are millions of dormant accounts in eBay's database, we suggest that if a member has not activated either the "PayPal Security Key" or the site key within 30 days of the site key being rolled out, that eBay temporarily disable such accounts and require verification of membership when accessed. In the alternative, at a minimum, eBay should disable the selling privileges on the dormant accounts so hijackers already having access to an undetermined inventory of user IDs and passwords are unable use the dormant accounts to create fraudulent listings for their own purposes.

Click on the thumbnail images below to enlarge them for a visual illustration of the proposed changes by adding a site key.



Email Messages, Hyperlinks and Member Registration

• Both eBay and PayPal will remove all hyperlinks from its messages and only send messages to members stating they have new messages to read in the My eBay My Messages/PayPal accounts.

• By removing hyperlinks from messages and educating its members that neither eBay nor PayPal send email messages with hyperlinks, members will learn that any messages that look like they appear from either eBay or PayPal with hyperlinks in them are spoof and phishing attempts to obtain member IDs and passwords. By removing hyperlinks and educating members, the members will be less likely to be spoofed or phished, and thus not give up their private information.

• eBay will no longer allow members to register member IDs that are at all similar to their eBay registered email addresses. In this way, members will be less likely to receive fake Second Chance Offers from scammers who use random generator matching programs to detect member email addresses for their scams. This is extremely important because eBay's SMI initiative only obscures member IDs when a listing with bids reaches the $200 threshold.

• eBay will no longer expose any member's email address in Ask the Seller a Question and member to member messages. eBay will allow sellers to answer bidder questions that request additional images by creating eBay generated disguised links through the eBay messaging system similar to the way TinyURL works. Furthermore, eBay will perform malware scans on the links and images to ensure that neither the links nor the images are infected. Bidders wishing to see the images will click on the links to view them.

Click on the thumbnail image below to enlarge it for a visual illustration of the proposed changes to email messages.



If eBay requires its members to either use the "PayPal Security Key" or the site key, thieves will be unable to hijack eBay member accounts and existing listings, therefore, thieves' activities will be limited to the listings on the brand new accounts they create for themselves.

By implementing the above security processes as a complete package, eBay gives its members options, along with offering true security and assurances, that listings on its platforms are created by the true account holders and not hijackers. Member confidence in eBay being a safe marketplace will increase, members will be able to properly evaluate other members through feedback, the public's perception of eBay will be positive, and eBay will be proactively taking action to combat fraud on its platforms. Transparency will return to eBay's platforms.

Implementation of the security processes will allow eBay employees assigned to removing fraudulent listings, securing accounts, and assisting members with fraudulent activity due to hijackings to spend their time doing better things than repetitively removing listings, securing accounts, and advising its members how to keep their accounts secure. eBay's Trust & Safety team will become more effective and have the manpower and opportunity to concentrate its efforts on the problems with the Chinese counterfeiters, shilling violations, and other important trust and safety issues.

By no means will these security processes eliminate all of the fraud on eBay, however, it is a step in the right direction and a way to remove most of the fraudulent listings from eBay's platforms, while keeping its venue status, and protecting its members. We urge eBay's and PayPal's management teams to evaluate these security processes and implement them immediately.

The Nekkid Truth blog thanks the administrator of the Company Exposed website, eBay member "thepursesboutique", Team Whack a Hack, and the many eBay members wishing to remain anonymous for collaborating on this blog entry and providing the illustrations.

For press/media contact, please write to the blog administrator at always.the.nekkid.truth@gmail.com. We welcome all reader comments and questions. Please feel free to post your comments directly to the blog or email always.the.nekkid.truth@gmail.com for further information.

***NOTE***
We believe that we are proposing viable security solutions that eBay can easily implement, which will benefit eBay and its members. On Sunday, May 20, 2007, email messages were sent to eBay executives Bill Cobb, Philipp Justus, Rob Chesnut, Matt Halprin, and Dave Cullinane requesting that they review the proposed security suggestions and respond to this blog entry (see email message below). We will keep our readers updated and let you know if and when we receive a response from eBay.

Date: Sun, 20 May 2007 12:04:18 -0700 (PDT)
From: "The Nekkid Truth"
Subject: Security Proposal to Reduce Fraudulent Listings on eBay's Platforms
To: billc@ebay.com, pjustus@ebay.com, robc@ebay.com, mhalprin@ebay.com, dcullinane@ebay.com
CC: ina@auctionbytes.com

Dear Messrs. Cobb, Justus, Chesnut, Halprin, and Cullinane:

A group of eBay members that have been critical of eBay's lack of security have taken it upon themselves to find solutions to reduce fraud, and increase security and member confidence on eBay's platforms. Implementation of our proposed security enhancements are solutions to the issues eBay faces daily, and, will ultimately increase sales and revenue on eBay. Please review the proposal posted at http://nekkidtruth.blogspot.com/2007/05/ebay-members-crying-out-for-better.html.

We believe your IT group is technically capable to write the required code and perform the beta testing in order for these security enhancements to be implemented on eBay's platforms prior to the Christmas 2007 listing/buying season.

Further, by implementing these solutions, eBay returns transparency to its marketplace. Our proposed security solutions have merit and not only will solve eBay's security and fraud issues, but will strengthen eBay and give eBay members confidence in eBay. This is a win/win situation for eBay.

If you are in favor of implementing our proposed solutions this would be a wonderful announcement you can make at eBay Live. eBay's upper management will be getting the message out to a very large audience that it is proactively pursuing solutions to increase security and reduce fraud on its platforms.

We welcome your comments.

Sincerely yours,

The Nekkid Truth Blog

Company Exposed

Team Whack a Hack

Anonymous eBay Members

eBayGate: Covering Up Fraud on eBay

At the Town Hall Meeting held on April 30, 2007, Rob "Pinocchio" Chesnut, Senior Vice President of eBay's Global Trust & Safety Group, stated that curtailing fraud on eBay's platforms is eBay's number one priority. He also stated that the group is securing hijacked accounts and nullifying fraudulent listings within 2-3 hours of the first report it receives from eBay community members that spot and report fraud. Chesnut's comments are so far removed from the truth that we are surprised that he hasn't been struck by lightning. Fraudulent listings continue to run rampant on eBay's platforms.

On April 9, 2007, Chesnut announced new fraud prevention initiatives to the eBay community, however, his announcement was vague, and we continue to not see any filters implemented to catch the fraudulent listings prior to them uploading on eBay's platforms. Despite the implementation of Safeguarding Member IDs (SMIs) for items that have bids exceeding the $200 threshold, members continue to receive fake Second Chance Offers. Shill bidding continues and eBay handsomely profits from it, but it is now nearly impossible to report the infraction due to eBay's SMI initiative. There has not been one iota of improvement in curtailing fraud since Chesnut made his announcement.

When questioned by a caller at the April Town Hall Meeting regarding implementing mandatory educational tutorials for new members, Matt Halprin, eBay Vice President for Policies and Procedures, stated that eBay does not want to force its members to take tutorials; it wants to make the buying process simple so buyers can get in and out quickly. The only mandatory educational tutorial that eBay requires new members to take is for members that have feedback ratings of 10 or less that wish to leave neutral or negative feedback for a transaction.

A few weeks ago, the administrator at Company Exposed installed new RSS feeds powered by FEEDBITE. The RSS feeds consist of common scammer phrases, specific email addresses, and well-known items the scammers are known to list on hijacked eBay accounts. At any one time the RSS feeds expose hundreds, if not thousands, of active fraudulent eBay listings. The fraudulent listings appear for endless hours, if not days, certainly exceeding the 2-3 hour window that Chesnut proclaimed was the eBay response time for nullifying these listings and securing accounts.

Although there have been announcements made by eBay that it is actively protecting its membership, there have been no significant or positive changes implemented, therefore, eBay continues to be a thief's best friend and accomplice when it comes to defrauding eBay members.

Recently an eBay member that frequently participates on the Trust & Safety forum provided an excellent definition of fraud:

Fraud: A knowing misrepresentation of the truth or concealment of a material fact to induce another to act to his or her detriment. A concealment or false representation through a statement or conduct that injures another who relies on it in acting.

eBay proclaims itself as a "safe trading environment." Based on the definition above, is eBay's proclamation true or false?

eBay commits fraud by concealing the extent and prevalence of fraud on its platforms and, therefore, places eBay members at risk through the false representation that eBay is a "safe trading environment." eBay's misrepresentation as a "safe trading environment" is for its own financial enrichment and such conduct truly injures eBay members.

Misrepresentation

eBay claims it is safe and claims only 0.01 to 0.1% of the visible listings are fraudulent. Unsuspecting new buyers are lulled into becoming members without being properly educated that by becoming eBay members and actively entering into transactions on eBay they will become the number one target to be hacked, hijacked, phished, spoofed, and lured into sophisticated fraudulent schemes to purchase non-existent merchandise.

eBay's fraud calculations are grossly misleading and are only based on claims paid out through PayPal. Members that are defrauded and make payment to thieves through any mechanism other than PayPal do not have actionable claims and, therefore, are not included in the calculations, nor are fraudulent listings that are uploaded and eventually removed by eBay. Also not included in the calculations are fraudulent payments made to sellers through mechanisms other than PayPal. eBay does not publicly report in the aggregate the number of fraudulent listings uploaded on its platforms.

Conduct

eBay actively conceals and censors its members on eBay community message boards by removing warning posts provided by eBay members illustrating and documenting fraud on eBay's platforms. eBay actively acts to conceal and misrepresent the fraud.

eBay removed member posts on its March Town Hall Forum thread that did not violate board policies. Pointed questions were removed regarding fraud in an effort to conceal members' concerns about this issue. Days prior to the April Town Hall Meeting, eBay blocked access to the March Town Hall Forum thread.

eBay removed and continues to remove any post on eBay's Trust & Safety community board and on other eBay community boards that point to specific or even non-specific proof of fraud on eBay's platforms.

On April 16, 2007, Avery from eBay's Community Development group posted a thread entitled Discussing and Reporting Member-Specific Activity and in part stated:

The manner in which accounts or listings are referenced is less important than the reason why they are being referenced. If it is being used to report a violation, then search strings, item titles, item descriptions, links to other threads with reports, etc. are also examples of posts that are likely not appropriate in these forums.

The original argument for pulling certain posts off eBay community discussion boards was to protect innocent eBay members from mistaken accusations.

However, Avery's comments clearly state eBay members may not discuss fraud in any shape or form, including posting links to the German eBay Trust & Safety community board where eBay members have an official thread to report hijacked accounts.

eBay removed posts linking to its own German Trust & Safety community board when users report hijacked seller accounts with fraudulent auctions. Instead of eBay creating a thread for members to post questions on for the April Town Hall meeting, eBay members were told to submit their questions to an email address. This was done intentionally so eBay members could not review the questions being presented to the panelists at the Town Hall meeting.

It is quite apparent that by eBay's recent actions that it no longer wishes to have transparency on its platforms. Certainly, eBay management is aware of its members' criticisms, but instead of proactively working with members that are knowledgeable about fraud, eBay instead prefers to cover up any traces of both the criticisms and the fraud.

Who is kidding who here? Contrary to what eBay is telling its members, investors, and the media, eBay is not making any visible or significant progress in reducing the number of fraudulent listings on its platforms. eBay has not implemented proactive fraud initiatives; instead it is making its best efforts to conceal fraud, and to censor and sanction its members from discussing fraud. There is no "Trust & Safety" at eBay.

This is an eBayGate cover up; the proof is on Company Exposed's website and is visible by reading the threads on eBay's community message boards and the many blogs and message boards throughout the Internet.

eBay Censoring Members on Community Message Boards as Fraud Continues to Spiral Out of Control

The blogger and owner of both the FireMeg blog and the FireMeg website was suspended by eBay at the end of March for 30 days for speaking out about fraud on eBay's community message boards. This blog has recently received communications from eBay members that have been sanctioned and indefinitely suspended from eBay for speaking out about fraud on its community message boards. Gag orders, known as "pink slips," notifying members that their posts have been removed by Live World, community board sanction notices, and eBay registration suspension notices are constantly being emailed to its members.

eBay has become more heavy-handed in censoring its members, because it continues to DO NOTHING about fraud and it doesn't want its members discussing it on eBay. eBay now has zero tolerance when it comes to its members discussing fraud on its community message boards. The only way to keep the discussions about fraud off of the boards is to censor its members. In eBay's eyes, if there aren't any active discussions regarding fraud on eBay, then there isn't any fraud running rampant on its platforms. In essence, if you can't see it, it doesn't exist.

When people register to become eBay members and post on eBay community message boards, they give up their rights to free speech. eBay has Board Policies and a Policy Explanation Board explaining the rules. Bottom line, you either play by eBay's rules or risk being silenced and having all of your privileges suspended.

Most recently, eBay has been locking down threads on the Trust & Safety (SafeHarbor) message board. On Wednesday, April 18, the thread entitled Massive, worldwide, multiple user hijacks Thread 2 4/4/07 was locked down to prevent further discussion about fraud (the first thread was locked down because of the vast amount of posts on it). The last post on the second thread is from the eBay employee that locked it down.

This discussion is now closed. Please review the Board Usage Policy and Policy Explanation board before posting further.

Thanks,

Avery

It appears that eBay doesn't want constructive criticism from its members, yet it wants its members to police its platforms and quietly report fraud, but only to eBay. eBay does not like its members being publicly critical, therefore, posts on eBay's community boards are continuously being removed and threads are being locked down. As a member, if you are outspoken, you will be sanctioned for it. eBay thinks it has the upper hand by censoring its members on the community boards, but there are plenty of blogs and message boards off of eBay where members have been voicing their criticisms and they are not being censored.

It's too bad that eBay moves at warp speed when it comes to censoring critical comments from its members, but moves at a snail's pace when it comes to nullifying fraudulent listings and securing accounts. eBay needs to get its priorities in order.

The truth is that fraud is spiralling out of control on eBay, and Rob Chesnut, eBay's Senior Vice President of Global Trust & Safety, doesn't have a handle on it. We believe that Chesnut is most likely the person behind the scenes requesting that the critical eBay members be censored. We are now certain that Chestnut's Trust & Safety group is actually the local division of the Keystone Cops.

In a recent blog post on FireMeg dated April 16, the blogger referred to Chesnut as a pathological liar and bumbling idiot. In a nutshell, eBay's head crime fighter is inept and grossly underqualified for the position that he holds, and Chesnut would be better suited securing employment as a character at a Disney theme park because he lives in fantasy land. We propose he apply for the position of "Pinocchio" because he is such a proficient liar. Apparently eBay's hiring criteria is based on the Peter Principle, meaning "In a hierarchy every employee tends to rise to his level of incompetence." Chesnut has arrived!

Fraud is on the increase at eBay. However, Chesnut infers that it is significantly reduced, ignores that it exists, falsely misleads members into believing new fraud prevention initiatives have been put into place, or implements flawed fraud prevention initiatives to mask it and protect the thieves. There is no longer any transparency at eBay. eBay, with its quick trigger finger, deletes the evidence and because of the cover up should be renamed eBayGate.

Prior to Chesnut's employment at eBay, he was an assistant US attorney for the Southern District of Virginia. Chesnut used to seek justice from corruption; under the veil of eBay's 'venue' status he now helps hides it. Per Martindale-Hubbell, Chesnut is admitted to practice law in Virginia, but not admitted in California. He does not need to be credentialed in California to be employed as corporate counsel because he is not litigating cases. One has to wonder, however, why Chesnut has not sat for the California bar examination.

Opinions by eBay members about Chesnut's qualifications do not vary. When recently asked about Chesnut's qualifications, an eBay member stated:

I've always felt that Rob Chesnut is highly UNqualified for his job. Through discussions over the years he has admitted that he's "not very good with computers", and doesn't know how to do html. I've had conversations with him about viruses, computer coding, etc. He doesn't have a clue. So how can someone be head of trust & safety for an online company - one that uses computer technology to provide their services - and not know a damn thing about computers?

And as for illegal activity and how to detect same, he doesn't have the first clue.

Another member feels as though Chestnut's impotence elevates him to 'blivot' status.

An eBay watchdog reported earlier this week that since Rob Chesnut announced the new proactive fraud initiative on April 9, that accounts detected with fraudulent listings have increased by 20% when compared to the same time period a month ago. Other members reported on Tuesday that the Chinese hijackers' fraudulent Apple I-Pod and Microsoft X-Box listings are now appearing by the thousands and that eBay cannot take the listings down fast enough. This blog, which usually captures approximately 200 of the thieves' email addresses and fake domains on eBay every week, captured 182 email addresses on Tuesday, and in the past 4.5 days has added 411 new email addresses and fake domains found in eBay listings to the blog.

Investors, analysts, eBay management and even the thieves that fraudulently list on eBay may be happy with the recently announced first quarter earnings results, but the eBay watchdogs and members that have been harmed because of eBay's blatant inattentiveness to fraud are angry and will continue to complain about it.

eBay may continue to censor any member that speaks out about fraud on its community message boards, however, you can make eBay hear you very clearly if you refuse to transact any business on its platforms.

Boycott eBay; it is unsafe. Spend your money elsewhere.

eBay's New Fraud Prevention Initiative ... it is Clearly Not Working

On Monday, April 9, 2007, Rob Chesnut, Senior Vice President of eBay's Global Trust & Safety announced a new fraud prevention initiative to curtail the massive number of fraudulent listings created by thieves on eBay. The specifics of this announcement can be found on this blog in an entry dated April 10, 2007.

It has been almost a week since Rob Chesnut made this announcement, however, we see absolutely no reduction in the number of fraudulent listings found each day when we are reviewing listings on eBay. Mr. Chesnut announced that the specific criteria would be kept secret so that the fraudsters would not be alerted to it. As far as we can tell, the specific criteria that eBay has established to curtail the number of fraudulent listings appearing on eBay's platforms is also being kept secret from eBay. There has not been one iota of improvement since the announcement was made.

By now, we should have seen fraud prevention filters in place so that listings with common scammer language (see blog entry below dated April 11, 2006) would be caught automatically. The eBay members that voluntarily police eBay every moment of the day would not have to continuously report the hijacked accounts that have listings with these common phrases. Instead eBay members are reporting that there is more fraud.

If fraud prevention filters were in place, eBay would be catching the fraudulent listings created through Turbo Lister and other third-party programs, yet the listings are immediately being indexed and appearing instantaneously, which is contrary to Mr. Chesnut's announcement that there would be a substantial delay for listings appearing on eBay.

If fraud prevention filters were in place, eBay would be catching the fraudulent listings that had known scammer email addresses in them. Thousands of these email addresses are documented on this blog. The same would hold true for the well-known items that the scammers list. eBay would be catching the bulk of the fraudulent listings automatically.

What could eBay's and specifically Rob Chesnut's excuse possibly be? The truth is that the fraud prevention initiative that Rob Chesnut announced has either not been implemented or it is so flawed that it is not working effectively. In actuality, we believe that Rob Chesnut's announcement is a monumental lie. A new fraud prevention initiative does not exist, and the announcement was made to make the eBay community believe that eBay is safer and proactive towards fraud.

Mr. Chesnut, are you so brainwashed by the eBay machinery, that you believe the lies that you make publicly? Do you sleep at night with a clear conscience? Do you go to confession and tell your priest that you lie?

Rob Chesnut has ZERO credibility amongst those that participate on eBay's Trust & Safety community board. On April 30th, eBay is hosting a Town Hall Meeting and the topic is trust and safety. Rob Chesnut is one of the panelists. What could he possibly say to regain the community's trust?

eBay is allowing thieves to upload fraudulent listings on its servers. eBay is only taking these listings down and securing the affected accounts when members bring the accounts to eBay's attention. eBay is doing nothing on its own to make its platforms safer. By doing nothing, eBay continues to aid and abet criminals, and continuously allows criminals to defraud its members.

eBay should be ashamed of itself.

We urge all members to take a stance. If you are a seller, find other avenues to sell your items on. If you are a buyer, do not shop on eBay. Boycott eBay; it is not safe.